ADDICTEDTOWEB offers non-tangible irrevocable goods that can be downloaded instantly after a purchase has been made.

We consider a refund within 15 days of purchase on a case-by-case basis and don’t offer unconditional refunds. Due to the increases of frauds in the industry (purchase a product and then request a refund to get the product for free), we only grant the refunds for some specific cases.

The products we provide are digital downloads and we cannot limit their usage after download. Therefore, a refund will only be considered, within 15 days after the purchase date.

The customer, however, need to request for our official support first. We always try our best to solve issues related to our products/services for our customers and will surely issue a refund if we fail to help the customer resolve them.

Every theme sold on ADDICTEDTOWEB.COM has a fully functional “live demo ” which can be tested at will.

We firmly believe in and stand behind our product/services 100%, but we understand that it cannot work perfectly for everyone all of the time., we will be happy to consider offering a refund provided that:

  • You are within 15 days of the date of purchase.
  • You have opened a request on the support system and gave us all the information we needed to try to resolve your issue.
  • We have not been able to resolve issues related to our products/services.

The refund will NOT be granted if:

  • The 15 days refund period after the purchase has passed.
  • The customer repeatedly purchases a product and asks for a refund to get free updates.
  • You haven’t sent any help request and simply ask for the refund after the purchase.
  • Issues are caused by main script/framework, 3rd party addons or other software.
  • You can’t install or have issues with main script/framework, 3rd party addons or other software.
  • It concerns upgrades or license renewals.