Support Policy
Learn what support services we provide and how to get help with our products.
Important: By using our website or services, you consent to the terms outlined in this Support Policy. Please read carefully to understand what support we provide.
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Overview
This Support Policy describes what support you can expect from us regarding products and services purchased from AddictedToWeb. We may amend this Support Policy from time to time, so please check this page periodically to ensure you’re aware of any changes.
What Our Support Covers
We only support our products sold on addictedtoweb.com. Our Support Service includes:
- Product installation assistance
- Configuration guidance
- Help with product usage
- Bug fixes and issue resolution
Check Documentation First: If you need help setting up or configuring your theme, please check the documentation first. Your question might have already been answered.
Bug Reports
We test our products thoroughly before release, but we’re human and mistakes happen. If you find any bugs in our products, please report them to us through your account area. We’ll fix them as soon as possible and include the fixes in future updates.
Support Hours
We strive to answer all support requests within 24 hours.
Please Note: Response times may be slower during weekends. We may also be located in a different time zone than yours, which may affect response times.
Support Channels
We provide Support Services in English, French and Arabic through our support system.
Available Support Channels:
- Support system (available in your account area)
How to Get Support
Access Support: All support features, documentation, and the ticket system are available in your account area. Simply log in to access these resources.
1- Log In to Your Account
Access your account area where you’ll find the support system and documentation.
2- Submit a Support Ticket
Use the support ticket system in your account area. Be sure to include all relevant details about your issue.
3- One Issue Per Ticket
Please open a separate support ticket for each issue. Do not list multiple problems within the same ticket.
4- Provide Necessary Information
We may ask you to provide login details or additional information to assist you effectively. Please respond promptly to help us resolve your issue quickly.
Confidentiality
Your privacy is important to us. All support tickets and information you share through the support system are completely confidential.
Your Privacy Protected: Only you and our support team will have access to your tickets and any information shared within them.
Ready to Get Support?
Log in to your account to access support, documentation, and submit tickets.